Laws that apply in Ontario
A mix of federal and provincial laws shape your privacy rights in Ontario:
- PIPEDA covers most private-sector businesses (stores, banks, insurance, employers in federal works).
- FIPPA covers provincial ministries, agencies, colleges, universities, and most provincial institutions.
- MFIPPA covers municipalities, police services, school boards, and local public bodies.
- PHIPA covers health information custodians such as hospitals, clinics, physicians, and pharmacies.
- The Child, Youth and Family Services Act adds privacy rules for children's aid societies.
Access and correction (FIPPA/MFIPPA)
You have a right to request access to records held by provincial and municipal institutions. The default response time is 30 days, though extensions are allowed for complex requests.
You can also request that inaccurate personal information be corrected. If the institution refuses, you can file a statement of disagreement that is attached to your file.
Health privacy (PHIPA)
PHIPA gives you rights to access and correct your own health records and requires custodians to obtain consent (express or implied) before collecting, using, or disclosing your personal health information.
Since 2020, Ontario has required mandatory breach reporting to the IPC when certain types of breach occur.
How to file a complaint
Most privacy complaints in Ontario go to the Information and Privacy Commissioner of Ontario (IPC). Complaints about a federally regulated business or purely private-sector activity go to the OPC. Children's aid complaints have their own process under the CYFSA.